Our Customer Terms:

Refund Policy:

We have a strict NO REFUNDS policy, all goods are second hand and in the condition described on our website. If you’re unsure of buying online then we encourage you to come into our physical store and view items during opening hours, Friday 12pm – 5pm & Saturday 11am – 3pm at 7/188 Plenty Rd, Preston, Melbourne, Vic, 3072 before purchasing online.

Shipping/Delivery Policy:

We are based in Melbourne. All customers outside metropolitan Melbourne/Victoria must arrange their own pickups or delivery. Items need to be picked up or delivered within one week of the purchase date, to avoid a $50 storage fee. If this time period doesn’t suit you then feel free to call our store during opening hours to discuss it further.

All items are delivered by our own professional staff who are trained in furniture removals. If you have requested/paid for a 1 x person delivery service only and 2 x people are required to unload the item then it is your full responsibility to have a reliable/capable person at the delivery address who is willing to follow instructions from our delivery driver. If the driver cannot unload and goods are returned to our store then another delivery charge will be incurred/no refund of initial delivery charges. 

If we arrive at the delivery premises and no one is present to receive the goods and the truck/goods returns to our store then another delivery charge will be incurred/no refund of initial delivery charges. 

If customers engage an independent delivery service to pick items up, it is the customer’s full responsibility for how goods are delivered to them, once they are picked up from our store, Mrs Secondhand is not responsible for any damage to goods incurred by an independent delivery service.

Privacy Policy:

Mrs Secondhand is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, that’s all. Mrs Secondhand uses cookies to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Mrs Secondhand last for 48 hours. We do not store persistent cookies on your computer for any other purpose.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Mrs Secondhand your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. We don’t store any of your payment details nor do we have any visibility of them. If you have any questions regarding our security policy, please contact us: sales@mrssecondhand.com.au.